Privacy policy

This Privacy Policy explains how Lincolenergy (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact support, request product help, or use our online services.

1) Information You Provide

We may collect information you submit directly, including:

  • Name, email address, and phone number
  • Billing address and shipping address
  • Order details, product selections, checkout notes, and delivery instructions
  • Customer support messages, return requests, warranty questions, and product inquiries
  • Power, battery, electrical, equipment, installation, or compatibility details you choose to provide
  • Account information if you create an online account

2) Website and Device Information

When you browse our website, we may collect certain technical information automatically, including:

  • IP address, browser type, device type, operating system, and timestamps
  • Pages viewed, links clicked, referral sources, and general website activity
  • Approximate location based on IP address
  • Cookies and similar technologies used for cart functions, checkout, analytics, security, fraud prevention, and website performance

3) Payment Processing

Payments are processed through secure third-party payment providers. Lincolenergy does not store full credit card or debit card numbers on our website systems.

4) How We Use Information

We use collected information to:

  • Process, confirm, and fulfill orders
  • Send receipts, order updates, and tracking information
  • Respond to customer support requests, returns, product questions, and order issues
  • Review product suitability or compatibility when details are provided
  • Detect fraud, prevent unauthorized activity, and protect website security
  • Improve product pages, checkout flow, website performance, and customer experience
  • Maintain records for business, accounting, tax, legal, warranty, and dispute-resolution purposes
  • Send promotional messages only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) How Information May Be Shared

We may share limited information with trusted providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers, freight providers, and fulfillment partners
  • Website hosting, analytics, email, SMS, and customer support providers
  • Professional advisors, including legal, tax, accounting, and insurance providers
  • Government or legal authorities when required by law
  • Successor parties if Lincolenergy is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some analytics or advertising tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies

Cookies help our website remember cart activity, support checkout, improve security, prevent fraud, and measure performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of eligible personal information
  • Help unsubscribing from marketing messages
  • Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Contact

Lincolenergy
69 Dorys Way, Dallas, GA 30157
Phone: (912) 595-9167
Email: support@lincolenergy.com